We want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, you may return it within 100 days of purchase for a full refund.*Please note that unless you opted for "Free Unlimited Returns" via Redo

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">We want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, you may return it within 100 days of purchase for a full refund.*<br><br>Please note that unless you opted for &quot;Free Unlimited Returns&quot; via Redo at checkout, the cost of return shipping will be the customer&#x2019;s responsibility. The item must be in like-new condition, in its original packaging, and include all contents. To process a return, customers must use the official Coushy return portal. We cannot be held responsible for refunds if returns are made through alternate methods. A 15% restocking fee will be charged if you opt for a refund, but no fee will be charged for store credit.<br><br>*Please note that the original shipping fee, if applicable, is non-refundable.<br><br>You can refer to our <span style="text-decoration:underline;"><a target="_blank" href="https://coushy.com/policies/refund-policy">Refund Policy</a></span> page to check for eligibility or you can <span style="text-decoration:underline;"><a target="_blank" href="https://coushy.com/pages/contact-us">contact us</a></span> for further questions.</span></p>

What is your Refund Policy?

To initiate a return or exchange, please click here.Things to Remember:• Repack – Ensure your item is in like-new condition, repackaged in its original box along with all contents.• Print & Ship – Once your return is approved, you’ll receive an order

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">To initiate a return or exchange, please click&#xA0;<span style="text-decoration:underline;"><a target="_blank" href="https://coushy.com/apps/redo/returns-portal/login">here</a></span>.<br><br>Things to Remember:<br><br>&#x2022; Repack &#x2013; Ensure your item is in like-new condition, repackaged in its original box along with all contents.<br>&#x2022; Print &amp; Ship &#x2013; Once your return is approved, you&#x2019;ll receive an order-specific (non-prepaid) return label to print.<br><br>After receiving your label, follow these steps:<br><br>1. Print the return label and securely attach it to any shipping box of your choice. Place the cushion and its packaging inside the box. Please avoid placing any labels on the blue drawstring bag with the Coushy logo.<br>2. Drop off the package at the designated carrier listed on your return label.<br><br>Please note:<br><br>&#x2022; If you did not purchase &quot;Free Unlimited Returns&quot; for $1.98 via Redo during checkout, the return shipping cost will be your responsibility.<br>&#x2022; No refund will be provided if the returned product or packaging is damaged, or if the original packaging is missing or damaged.<br>&#x2022; You must ship your return within 28 days of initiating it, as the return label will expire after that time. If expired, the return process must be restarted.</span></p>

How do I process a Return or Exchange?

Once we have received and inspected your returned items, we will send you a confirmation of the refund status. If your return is approved, your refund will be processed using your original payment method within 5 to 7 business days. Please note that

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Once we have received and inspected your returned items, we will send you a confirmation of the refund status. If your return is approved, your refund will be processed using your original payment method within 5 to 7 business days. Please note that the timing may vary depending on your bank or payment provider.</span></p>

When Will I Receive My Refund?

If your return has been successfully delivered but you haven’t received your refund within 10 business days, we’re here to help. Please reach out to us at hello@coushy.com with your order number. Our customer success team will respond within 24 hours

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">If your return has been successfully delivered but you haven&#x2019;t received your refund within 10 business days, we&#x2019;re here to help. Please reach out to us at <span style="text-decoration:underline;">hello@coushy.com&#xA0;</span>with your order number. Our customer success team will respond within 24 hours to assist you in resolving the issue and ensuring your refund is processed promptly.</span></p>

What Should I Do If My Refund Is Delayed?

Final sale items are a great deal, but they aren’t eligible for returns or refunds. Feel free to reach out to us if you have any questions before making your purchase — we're here to help you make the best choice!

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Final sale items are a great deal, but they aren&#x2019;t eligible for returns or refunds. Feel free to reach out to us if you have any questions before making your purchase &#x2014; we&apos;re here to help you make the best choice!</span></p>

Can I Return Final Sale Items?

Gift returns are handled just like any standard return. Once we receive and inspect the returned gift item, the refund will be issued to the original purchaser's payment method within 5 to 7 business days.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Gift returns are handled just like any standard return. Once we receive and inspect the returned gift item, the refund will be issued to the original purchaser&apos;s payment method within 5 to 7 business days.</span></p>

How Are Gift Returns Processed?

We take pride in delivering your products in perfect condition. However, we understand that sometimes items may get damaged during transit. If your order arrives damaged, we're here to help and resolve the issue quickly.1. Email our customer support

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">We take pride in delivering your products in perfect condition. However, we understand that sometimes items may get damaged during transit. If your order arrives damaged, we&apos;re here to help and resolve the issue quickly.<br><br>1. Email our customer support team at hello@coushy.com as soon as possible.<br>2. Include your order number, a detailed description of the damage, and clear photos of the damaged item.<br>3. After our team reviews your information, we&#x2019;ll provide instructions on how to proceed. Depending on the situation, we will arrange for a replacement to be sent or offer a refund to ensure your satisfaction.</span></p>

What do I do if I received a damaged item?

We strive to ensure that you receive exactly what you ordered from SiO Beauty. However, mistakes can sometimes happen. If you receive the wrong order, we're here to help and will make sure the issue is resolved promptly.Steps to Take If You Received

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">We strive to ensure that you receive exactly what you ordered from SiO Beauty. However, mistakes can sometimes happen. If you receive the wrong order, we&apos;re here to help and will make sure the issue is resolved promptly.<br><br>Steps to Take If You Received the Wrong Order:<br><br>1. Email our customer support team at care@siobeauty.com as soon as possible.<br>2. Include your order number and details about the incorrect items in your message.<br>3. Attach clear photos of the items you received so that we can quickly assess the situation.<br>4. Keep the original packaging and the incorrect items until further instructions are provided.<br>5. If needed, we will send you a prepaid return label. Please use it to send back the incorrect items within the specified timeframe.<br><br>Once we review the information, we&apos;ll guide you on the next steps to ensure you receive the correct order promptly. Your satisfaction is our priority, and we&apos;re committed to making things right!</span></p>

What do I do if I receive the wrong order?

Coushy

We are committed to providing you with high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase, here at Coushy™, we offer an industry-leading 100-day guarantee to ensure your happiness.

Return & Refund