What do I do if I receive the wrong order?Updated 3 months ago

We strive to ensure that you receive exactly what you ordered from SiO Beauty. However, mistakes can sometimes happen. If you receive the wrong order, we're here to help and will make sure the issue is resolved promptly.

Steps to Take If You Received the Wrong Order:

1. Email our customer support team at [email protected] as soon as possible.
2. Include your order number and details about the incorrect items in your message.
3. Attach clear photos of the items you received so that we can quickly assess the situation.
4. Keep the original packaging and the incorrect items until further instructions are provided.
5. If needed, we will send you a prepaid return label. Please use it to send back the incorrect items within the specified timeframe.

Once we review the information, we'll guide you on the next steps to ensure you receive the correct order promptly. Your satisfaction is our priority, and we're committed to making things right!